Refund policy

30-Day Returns

If your Sitvana cushion isn't working for you, you can request a return within 30 days of delivery.

To be eligible, the cushion must be returned in its original packaging with the cover included.

To start a return, email support@sitvana.shop with your order number. We'll reply with return instructions. Items sent back without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5-7 business days. Your bank may take additional time to post the refund.

Damaged or Defective Items

If your order arrives damaged or defective, email support@sitvana.shop within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or a full refund.

Exchanges

We sell one cushion, so we don't offer exchanges. If you need a replacement, request a return and place a new order.

Questions

Contact us anytime at support@sitvana.shop.